Withdrawal and Claim

Withdrawal

You can withdraw from your online contract within the statutory withdrawal period of 14 days without stating any reasons by using this form.

Name *

E-Mail *

Order, Invoice or Delivery Note Number *

You can find our privacy policy here.

Claim

BRABUS stands for highest quality and performance. This promise applies especially when you have a problem or a question on BRABUS articles. Please fill in the below stated form to receive support as soon as possible.

Order or invoice number or delivery note number *

Article designation/Article no. *

Name *

E-mail *

Address *

Phone

Customer number

I confirm that I have read and agree to the privacy policy. I agree that the data entered will be used to answer my request.

We use cookies to give you the complete BRABUS experience, including performance, statistics, and location settings. To fully enjoy our services, please click "Accept All" to agree to the use of cookies. For more details, refer to our Data Protection Notice and Legal Notes.

These necessary cookies are by any means required for the running of the website and allow for example system- and safety relevant functions, functions of a shopping cart and the basic storing of the allowed cookie settings. The website can not run faultless without these cookies.

Cookie	Description	Lifetime	Domain
cookiesConsent	Technically necessary for the basic operation of the system.	Technically necessary for the basic operation of the system.	brabus.com
cookiesConsentAccepted	Technically necessary for the basic operation of the system.	Technically necessary for the basic operation of the system.	brabus.com
Neos_Session	Technically necessary for the basic operation of the system.	2 years	www.brabus.com
cart	Saves a shopping cart ID.	1 month	www.brabus.com
session-	Based on the session cookie, our shop decides whether the respective user has an active shopping cart and whether the user is logged in. It serves as identification between browser and server. No further information except the session ID is stored in the browser.	current browser session	checkout.brabus.com
sw-cache-hash	Technically necessary for the basic operation of the system.	current browser session	checkout.brabus.com
sw-states	Stores information about the state of the shop, e.g. whether the shopping cart is filled.	current browser session	checkout.brabus.com
timezone	A fixed time is set in the database, which is converted according to the user's time zone with the help of the time zone cookie. This means that the user is always shown the correct time.	1 month	checkout.brabus.com
csrf[frontend.account.addressbook]	A CSRF token to secure address processing in the shop.	current browser session	checkout.brabus.com
csrf[frontend.account.edit-order.change-payment-method]	A CSRF token to secure the change of payment method in the shop.	current browser session	checkout.brabus.com
csrf[frontend.account.edit-order.update-order]	A CSRF token to secure updates to an order in the shop.	current browser session	checkout.brabus.com
csrf[frontend.account.order.cancel]	A CSRF token to secure the cancellation of an order in the shop.	current browser session	checkout.brabus.com
csrf[frontend.account.register.save]	A CSRF token to secure the save when entering personal data in the shop.	current browser session	checkout.brabus.com
csrf[frontend.checkout.configure]	A CSRF token to secure the checkout in the shop.	current browser session	checkout.brabus.com
csrf[frontend.checkout.finish.order]	A CSRF token to secure order completion in the shop.	current browser session	checkout.brabus.com
csrf[frontend.checkout.line-item.add]	A CSRF token to secure changes to the shopping cart in the shop.	current browser session	checkout.brabus.com
csrf[frontend.checkout.line-item.change-quantity]	A CSRF token to secure the change of item quantities in the shop.	current browser session	checkout.brabus.com
csrf[frontend.checkout.line-item.delete]	A CSRF token to secure changes to the shopping cart in the shop.	current browser session	checkout.brabus.com
csrf[frontend.checkout.switch-language]	A CSRF token to secure language switching in the shop.	current browser session	checkout.brabus.com
csrf[frontend.store-api.proxy]	A CSRF token to secure API access in the shop.	current browser session	checkout.brabus.com
__cf_bm	Allows detection of bots.	30 minutes	hubspot.com
__cfuvid	Allows to regulate rates.	Session	hubspot.com

We use Google Analytics to analyse your use of our website (e.g. your time spent on the site, usage behavior and the viewed content) by using cookies. For this purpose, location and device data are also collected and stored by Google LLC (USA), for example by using your IP address. The legal basis for data processing is your consent in accordance with Article 6 para.1 lit. a) GDPR. In accordance with Article 7 para. 3 GDPR, you can withdraw your consent at any time. Possible transfers of your personal data to Google USA are carried out based on EU standard contractual clauses in accordance with Article 46 GDPR. For more information, please check our privacy policy and Google's privacy policy available at https://www.google.com/intl/en/policies/privacy/

Our website uses the HubSpot tracking code to use cookies to obtain and evaluate information about your use of the website and, on this basis, to measure the success of our offers. The legal basis for data processing is your consent in accordance with Article 6 para.1 lit. a) GDPR. You can withdraw your consent at any time with future effect. Further information can be found in our privacy policy.

Our website uses the Facebook Pixel, which collects and analyzes information about your use of the website with the help of the “_fbp” cookie and measures the success of our advertising campaigns based on this information. The legal basis for data processing is your consent in accordance with Art. 6 para. 1 lit. a) GDPR. You can withdraw your consent at any time with effect for the future. For more information, please refer to our privacy policy.

Cookie	Description	Lifetime	Domain
_ga	Stores information about users regarding the use of the website and from which website the user accessed the website.	2 years	.brabus.com
_gid_	Registers a unique user ID to create statistical data about how the website is used by the visitor.	24 hours	.brabus.com
ga	This cookie is used to obtain the session status.	2 years	.brabus.com
gac_gb	This cookie is used to track campaign-related information when Google Analytics and Google Ads accounts are linked.	90 days	.brabus.com
_gat	This cookie is used to control the request rate of Google Analytics.	1 minute	.brabus.com
__hstc	Contains a user ID, information about the time and number of visits to the website.	6 month	.brabus.com
hubspotutk	Contains a user ID, allows the user to be recognized when submitting forms.	6 months	.brabus.com
__hssc	Counts page views within a session.	30 minutes	.brabus.com
__hssrc	Contains information about the current session.	Session	.brabus.com
_fbp	Identifies users across different visits and helps deliver targeted advertising	3 months	.brabus.com

Job advertisements & application portal (Coveto ATS)
For the presentation of job vacancies and for the processing of online applications we integrate content from the external service Coveto. When activated, data is transferred directly to Coveto.

Purpose: Display of job vacancies and implementation of application process
Processed data: IP address, location if applicable, applicant data (if used)
Legal basis: Art. 6 para. 1 lit. a GDPR (consent to advertisement), Art. 6 para. 1 lit. b DSGVO (for applications)
Storage duration: Browser session
Recipient: coveto ATS GmbH (Germany); depending on the configuration, possibly Subcontractor or hosting partner
Third country transfer: Not currently planned

You can revoke your consent to the display at any time in the cookie settings at any time.

Cookie	Description	Lifetime	Domain
AMA_66a95e0a3dc1a25a853de89400e51380	Saves the current session	current browser session	k28975.coveto.de
i18nLocale	Saves the language version chosen by the user	current browser session	k28975.coveto.de

Google Maps (Google Ireland Limited)
We use Google Maps to provide you with an interactive map of dealer locations. When activated, a connection to Google servers is established. In the process, personal data such as your IP address may be transmitted to Google and be transmitted to the USA.

Purpose: Display of interactive maps and geographical locations
Processed data: IP address, location (optional), device information
Legal basis: Art. 6 para. 1 lit. a DSGVO (consent)
Recipient: Google LLC (USA)
Storage duration: 6 months
Risks: There is no equivalent level of data protection for data transfer to the USA.

You can revoke your consent at any time via the cookie settings.

Cookie	Description	Lifetime	Domain
NID	Contains a unique ID Google uses to remember your preferences and other information.	6 months	.google.com

YouTube videos (Google Ireland Limited)
YouTube videos are embedded on our website to provide multimedia content. When activated, a connection to the servers of YouTube/Google is established. Personal data (e.g. IP address, usage behavior) may be processed and possibly transmitted to the USA.

Purpose: Display of embedded videos
Processed data: IP address, device information, usage behavior
Legal basis: Art. 6 para. 1 lit. a DSGVO (consent)
Recipient: Google LLC (USA)
Risks: There is a risk that US authorities may access your data without that you can take legal action against this.

You can revoke your consent at any time via the cookie settings.

Thank you for your interest
Contact us!

BRABUS GmbH
Brabus-Allee
D-46240 Bottrop, Germany
Phone: +49 20 41 777-0
Fax: +49 2041 / 777-11
eMail: [email protected]

AG Gelsenkirchen
HRB 5286
GF/CEO Constantin Buschmann

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Withdrawal and Claim